Records Management

COVID-19: Business Continuity and Records Management

records management

COVID-19: Business Continuity and Records Management

Most businesses lack business continuity plans … why is this the case? This is likely due to the belief that a disaster is unlikely to happen, and this likelihood is low, or so was the case before COVDI-19.

But, what if a disaster does happen like the one recently that has affected every business globally … COVID-19? Are businesses prepared for disruptions? What tools are there to deal with a disaster?

A comprehensive records management plan is one of most important recovery tools to deal with a disaster. Why? Simply put, an organization’s memory is in its records. Business continuity includes simple decisions made, backups, software, hardware, processes, sales, agreements, etc. to get a business back to its normal state.

If ever there was a time to make a case for records management as an essential part of a company’s business continuity planning, the time is now!

An electronic document and records management system (EDRMS) strategy supports business continuity planning to help getting business back on track as quickly as possible in the event of a crisis, disruption or disaster.

An EDRMS has the following benefits for a business that makes business continuity planning a vital aspect of running the business:

  • It allows employees to remain productive whilst working from home and (or) remotely;
  • Most ERDMS’ have the functionality of creating forms and workflows enabling the business to structure their manual processes digitally. This allows for faster time to recovery especially during disruptions and in the event of a disaster, thus maintaining continuous operations even with the workforce working from home and (or) remotely;
  • EDRMS’ enable the capture of business documents and records, replicating them to disaster-safe storage, thus major outages are unlikely to result in significant data loss, if any; and
  • Having a complete records system (EDRMS) makes it easier to tie up lose ends during and after any outages or disaster recovery, and, which also helps proving losses and damages for insurance claims with documentation, as well as monitoring for fraud.

To reduce the risk your business could face during a crisis or disaster … ensure your business has a comprehensive records management plan in place. Remember, the action you take now will ensure the continued operation of your business during a crisis and most certainly reduce downtime.

Simply put….RECORDS MANAGEMENT is critical for business continuity!


Blog Post

  • Long, R (2020) COVID-19: Records Management as a Function of Business Continuity. Available from: Feith Systems [February 28, 2020]